Ordering from Southeastern Wholesale.com, Inc

Although we do not currently have an online ordering system for reasons mentioned later, ordering from Southeastern Wholesale is a safe and simple process. Since most of the items we sell on this website are large ticket items and require LTL freight delivery because they are to heavy or bulky for UPS or Fed Ex delivery, there are too many variables that can go into the final order for just a simple "shopping cart" style ordering systen. Because of this, we do require in most cases that you make your order by phone. We can accept all major credit cards including Visa, MasterCard, Discovery, and American Express. Check cards and debit cards are ususlly no problem either! . If you want to pay online because you do not feel comfortable giving your credit card info out over the phone, we can bill you through paypal after speaking to you by phone or email, where you can perform a completely secure online payment

Payments accepted:

We accept Visa, Mastercard, American Express, and Discover. We also accept paypal. If you don not have access to these methods, we accept money orders, cashiers checks, and wire transfers.

Shipping:

We ship large items using an LTL freight company. Currently for these shipments we are using Overnite Transportation due to their reliability and reasonable price. We do not charge any additional charges for residential delivery or liftgate service. When receiving an item through an LTL company, the freight company must ahve a contact phone number and speak with someone before they will deliver the item. They will also require that someone be present to sign for the item and help unload it. Shipping can take from 1-8 days. It never takes 3-6 weeks like some companies will tell you. We will not take an order unless it is available to ship immediately or next business day. Sometimes we will ship direct from our distributors to your door if we are out of stock in the warehouse. This does not generally add any extra time to the order.

For smaller items requiring only standard shipping, we ship only by UPS. DO NOT ask us to ship via Postal Service or Fed Ex.

We only ship within the United States. Alaska and Hawaii shipping is available on large shipments, but can be pricey. Quotes to these locations take longer to receive than within the continental US.

To receive a shipping quote on any item, please email us. We will need to know your zip code and the item you are interested in, as well as if you need any special services.

Returns

Returns for refunds are not generally accepted. If in the extreme case we do process a refund, it will not ever include the original shipping costs or the shipping costs back. If the refund is just due to unsatisfaction with the product, we will incur at least a 15% restocking fee. Exchanges will be determined on a case by case basis. We will not refund or exchange because of a warranty part, unless it is an extreme case. That will be determined at our discretion.

Warranty

Our powersports products by Kazuma and Redcat are covered with a 6 month drivetrain warranty for parts only. Parts will be shipped out of the distributors warehouses in either Houston or Lousiana. In stock parts usually take 3 days to get here. We rarely have trouble getting normal wear parts immediately. This warranty will not include labor of any kind. If you are attempting to perform the labor yourself and do it improperly and damage something else, we can not usually cover that part. Also, most of the time we can only replace the actual part that is damaged under warranty, IE. we cant replace an entire engine because a clutch burns out, just because you dont know how to replace the clutch properly. If we can not help you with the warranty issues to your satisfaction, we will provide you with direct contact to our distributors here in the US.

All non powersports warranty issues are covered by manufacturers warranties and you should contact them for warranty claims.

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